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Stuck CD tray

How To Fix Locked CD Tray Caused By Cyberlink PowerDVD 17 for Windows 7

Copyright © 2019 By Chongchen Saelee

If you’ve previously used Cyberlink PowerDVD 17 (or previous versions) to watch your Blu-ray disc movies, you might encounter a problem the next time you use the program again when you seemingly cannot open your CD tray. The CD tray might eject partially and then quickly return into the slot. It’s as though gremlins have hijacked your CD tray and messing with you!

Fear not, it’s not a virus. It’s definitely not gremlins. It’s because PowerDVD 17 has stored some data in it’s cache system thinking a disc is still in the CD tray. I assume it does this for DRM (digital rights management) purposes, to prevent users from copying the movies. Anyway, while that data is still in PowerDVD 17’s cache, you won’t be able to get that CD tray open. So you need to CLEAR THE CACHE. (more…)

How To Fix
PowerDVD 17 Error Message
CL RC Engine3 Dummy Winidow: PowerDVD.exe – No Disk
“There is no disk in the drive. Please insert a disk into drive D:”

By Chongchen Saelee

UPDATE: April 27, 2018 – It seems all I had to do was click the “Reset to Defaults” button at the bottom of the AutoPlay window, which grays out all the options to “Choose a Default” and no more problem pop-ups now when I eject a Blu-ray from PowerDVD. Of course, this is only a Windows 7 problem.

Symptom: Occurs on some Blu-ray discs upon ejection. Sometimes might even freeze Windows or lock the BD-Rom Drive

PowerDVD 17 Error Message
CL RC Engine3 Dummy Winidow: PowerDVD.exe – No Disk
“There is no disk in the drive. Please insert a disk into drive D:”

Solution: Apparently, for Windows 7 anyway, there was no option during installation to prevent PowerDVD from setting the Windows Autoplay hardware associations, despite providing a file format associations page. The Windows Autoplay associations deal with hardware rather than software and seems to be automatically set by Windows (you might notice the Autoplay pop-up whenever you put in a new disc of USB with media files on it). To prevent the error from happening, you must disable Windows Autoplay for any devices that were set to call PowerDVD, in this case for the Blu-rays (or any other media).

For Windows 7:
1. Go to Control Panel > Hardware and Sound > AutoPlay
2. Under the Media pane, for every media option that lists “Play {media} using PowerDVD 17” change it to “Take no action”.
3. Click Save.

Change Windows 7 Autoplay settings to fix PowerDVD 17 error

Now when you eject a Blu-ray disc through PowerDVD, it won’t give the error message.

If you’re still getting the error message, it might be due to something else. Good luck!